Your privacy, and security of your personal information, is of paramount importance to us. Our website uses state of the art encryption software and a secure server to protect you and the information you provide to us. We are registered under the Data Protection Act 1988 and adhere to all applicable legislation.
As far as it is reasonable to do so we take all appropriate care to keep the details of your order and payment secure, in an encrypted safe environment. We work with only reputable third parties to process your order, who also adhere to the requirements of the Data Protection Act 1988.
In a case of fraudulent use of your card on our website we will use reasonable endeavours to work with your issuing card company to reduce any inconvenience for you. However, in the absence of any negligence on our part we will not be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Within our systems and processes we take all reasonable measures to protect against fraud, however, we will not be held liable in the unlikely event of a breach of our computer servers and any associated loss or consequential damage suffered.
Cookies and Privacy
We believe it is our responsibility to ensure that you feel safe, secure and comfortable in using our website and that we protect your privacy and security by all reasonable means.
How are Cookies Used
Cookies are used to provide you with the best possible experience when using our website. They are text files that hold a small amount of data specific to your use of the website that will make your use of the website faster and more efficient. Cookies for example allow us to track your current shopping session and allow you to come back to your basket at any time; without cookies this would not work and you would not be able to checkout. They allow us to tailor an experience to you and your preferences showing similar products to those that you are browsing. Cookies collect information about browsing and purchasing behaviour such as pages and products viewed and your use of the website. Carefully approved third party suppliers may also set cookies during your visit for re-marketing purposes.
We will use various types of cookies :
- Session cookie – for a one off visit
- Persistent cookies – for regular visitors, account customers
- Secure cookie – to encrypt sensitive information
Cookies do not carry viruses and cannot install malware, they will not harm your computer nor do they contain any personal information about you or your payment methods.
We wish to be open and honest and have a clear policy around your privacy when using the website. Should you have any questions or concerns about cookies, or the security and privacy of the website and your details please contact us using the details provided elsewhere in the conditions.
There is a required amount of information that we need to collect from you when placing in order so that we can process the order successfully, check your payment method for fraud detection, and to process your payment. This will include but is not limited to :
- Name and addresses
- Email address
- Telephone number
- Payment method and details – your full card details will never be displayed on our site or in any documentation, only the last 4 digits so you know which card has been used. We use a system of tokenisation provided by an approved third party to ensure that such sensitive data is stored securely. By placing an order with us you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Such information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information.
We will only use this information for the purpose for which it is provided unless we have your express permission to use it for other purposes. You should note that if formally requested by the police or other regulatory or government bodies investigating suspected illegal activity and/or fraud, we are entitled, and we will provide at their proper request, any personal or user information asked for.
You should be aware that by placing an order and to pay by hour stated payment method, our fraud detection systems will take reasonable steps, and may make enquiries into the data that you have provided, to ensure that the transaction is genuine and the card provided is not being used in a fraudulent manner. By placing an order with us you are deemed to have given consent for our fraud detection systems to make all such reasonable enquiries to validate your identity and your payment method.
If you register or create an account with us then you are added to our customer database to receive relevant information from us about our products, promotions or special offers that may be of interest to you; by email, post or telephone. We want to ensure that these are relevant and useful to you; but you are able to unsubscribe at any time by clicking the button on any such email received or by emailing email@example.com with the word “Unsubscribe” in the subject line.
Your personal information will be disclosed to third parties working for us who need it to process your order, such as our fulfilment company who will process your order, and our courier company who will deliver your goods. It is our duty to ensure that any third parties treat your personal information as fully confidential and will comply with the same UK data protection and consumer legislation as we subscribe to.
When you visit and shop on the website we can see the following :
- URL you came from
- Your IP address
- Your browser type
- Country and telephone area code your computer is situated in
Our website is built using state of the art encryption software and a secure server to hold all the personal information provided as well as the details of all orders placed. This information can be accessed by you at any time via your secure login in the “My Account” area of the website and you can change your details securely; or contact us to review, block, delete or correct any information we hold on you.
We adhere to the requirements of the UK Data Protection Act 1988.
We work with an authorised third party credit/debit card processing company who are fully PCI compliant. We only store encrypted debit/credit card details on our system.
Please contact us at anytime if you require clarity on the information we hold on you.
From time to time and only if you have opted to so receive, we may share your details with carefully selected third parties who provide products and services to complement our own and would be of interest to you. You may opt out at any time by contacting us – firstname.lastname@example.org or on 0203 701 9333
When you call our Customer Care team we may record calls for training purposes and for continued vetting and improvement of our customer care.
Our general terms and conditions of trading are available on the website, or contact us at email@example.com to request a copy. We reserve the right to change these without notice as we review and improve our service, please do check back from time to time and contact us should you have any questions.